Retail Leaders Forum - Tokyo 2011
The forum was created in 2011 for leadership of the independent retail groups. We visited Tokyo six months after The Great East Japan Earthquake and were heroically hosted by 7-Eleven Japan, Family Mart and Circle K Sunkus - UNY Group - who gave is in-depth looks at their retail strategies and stores. Katsumi Yamada MD of Circle K Sunkus overviewed their crisis management procedure. There was not a dry eye in the room when we heard about the colleagues and stores lost to the tsunami that accompanied the earthquake.